Last updated: 11 September 2026

These terms apply to every order placed on londondelivered.co.uk (the "Site"), operated by London Delivered ("we", "us"). By placing an order you accept these terms. Please read them with our Delivery Policy, Returns & Refunds Policy and Privacy Policy.

1. Who we are

London Delivered is a London-based wholesale and bulk delivery service supplying homes, offices, shops, cafés, venues and sites across all 32 London boroughs. Contact: hello@londondelivered.co.uk.

2. Placing an order

• Your order is an offer to buy. We accept it when we send the order confirmation email; a contract is formed at that point.
• We may decline or cancel an order — for example where stock is unavailable, a price was listed in error, the delivery address is outside London, or we cannot verify payment. If we cancel, you are refunded in full.
• Product images are for illustration. Pack sizes and formulations may vary by manufacturer batch; where a case differs from the listing we will tell you before dispatch.

3. Prices and payment

• All prices are in GBP and include VAT where applicable.
• Every order carries one flat service fee, shown at checkout, which covers delivery. No other delivery charge applies.
• We accept major debit and credit cards, Apple Pay, Google Pay and Shop Pay. Payment is taken when you place the order.
• Discount codes cannot be combined unless stated and may be withdrawn at any time.

4. Delivery

We deliver to London addresses only, within 7 working days of order confirmation, as set out in our Delivery Policy. Risk in the goods passes to you on delivery. Title passes when we receive payment in full.

5. Age-restricted products

Alcohol is sold only to persons aged 18 or over. By ordering alcohol you confirm you are 18+. Our drivers operate Challenge 25 and may ask for photographic ID at the door. If ID cannot be provided, the age-restricted items will be returned and refunded less the service fee.

6. Your right to cancel (consumers)

If you are buying as a consumer you have 14 days from the day you receive your goods to cancel, under the Consumer Contracts Regulations 2013. This does not apply to perishable goods, or to sealed food and drink that has been unsealed after delivery. See our Returns & Refunds Policy for how to cancel and return.

7. Business customers

If you are buying for a business, the consumer cancellation right in section 6 does not apply. Damaged, missing or incorrect items must be reported within 48 hours of delivery and we will replace or refund them.

8. Faulty or damaged goods

If anything arrives damaged, short-dated, or not as described, contact us within 48 hours with your order number and a photo. We will replace the item or refund it — your statutory rights under the Consumer Rights Act 2015 are not affected.

9. Our liability

We are responsible for foreseeable loss caused by our breach of these terms or our negligence. We are not responsible for business losses (lost profit, revenue or contracts) where you buy as a consumer, or for losses that were not foreseeable. Nothing in these terms limits liability for death, personal injury, fraud, or any liability that cannot be limited by law.

10. Accounts

You may create an account to view past orders, dispatch history and saved details. Keep your login secure; you are responsible for activity under your account.

11. General

These terms are governed by the laws of England and Wales and the courts of England and Wales have jurisdiction. If any part of these terms is found unenforceable the rest remains in force. We may update these terms; the version on the Site at the time you order applies.